Last Updated: 2026
This Refund & Cancellation Policy outlines how you can cancel or request a refund for a product or service purchased through the Platform. By placing an order or availing our services, you agree to the terms of this Refund & Cancellation Policy.
Cancellation requests cannot be accepted once the digital delivery process, server provisioning, code transfer, or automation environment setup has been initiated by our technical team. Because our products are non-tangible and digital, they cannot be 'returned' or 'rejected' at the time of delivery.
Now Software Solutions Ltd. does not accept cancellation or refund requests for customized software builds, activated digital licenses, or perishable items (such as flowers or eatable products) once delivery or deployment has been initiated, unless the user conclusively establishes that the service or product delivered is fundamentally defective.
If you receive a damaged or defective product, you must report the issue to our customer service team. Your request will be considered only after the seller or merchant listed on the Platform has inspected and verified the reported issue. Such complaints must be reported within 10 days from the date of receiving the product.
If you believe that the product received is different from what was displayed on the Platform or does not meet your expectations, you must notify our customer service team within 10 days of receiving the product. After reviewing your complaint, our customer service team will take an appropriate decision regarding the matter.
For products covered under a manufacturer's warranty, customers are requested to contact the respective manufacturer directly for any warranty-related claims or support.
If a refund request is approved by us, the refund will generally be processed within 10 days from the date of approval. The refund will be processed through the original payment method or any other method deemed appropriate by the Platform.